❓ General Inquiries
Answers to all your questions about 1111v
From account security to withdrawals, VIP benefits, and verification — all your questions, answered in one place.
If a question comes to mind while using 1111v, this page is your first stop. Here we have put together detailed Q&As on four important topics — account and transaction security, withdrawal rules, VIP Club and cashback benefits, and the identity verification process. Every answer is written with the real experience of Bangladeshi players in mind. If you do not find the answer to a question here, our 24/7 support team is always by your side.
Frequently Asked Questions
Stay Safe
The real 1111v site address is always 1111v.bar — any similar-looking name outside of this (such as 1111v-bd.com, 1111v-bonus.net) may be fake. Look for https:// and the padlock icon in your browser's address bar. Instead of clicking suspicious links, type the address directly to visit the site. Avoid unknown links sent via social media or messaging apps, and contact support if you have any doubts.
No 1111v staff member or support agent will ever ask for your bKash, Nagad, or Rocket PIN, OTP, or password. If someone does, it is a fraud attempt. Stop the conversation immediately, block that number or account, and report the incident to [email protected]. Only use your financial PIN or OTP on your own device.
Choose a password of at least 10 characters that combines uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not create a password using your date of birth or name. Most importantly — do not use your 1111v password on any other site. Make a habit of changing your password every few months.
If you notice an unfamiliar transaction on your account or suspect someone has changed your password, immediately email [email protected] or contact us via live chat. Our team will temporarily lock your account and begin an investigation. This is why it is important to keep the mobile number and email you provided during registration active.
Yes. 1111v has SSL encryption active on the site, which protects your personal information and transaction details from third parties. Data stored on our servers is managed according to a strict privacy policy and is not shared with any unauthorized parties. Visit our privacy policy page for more details.
Withdrawal Questions
Yes, this is mandatory. When withdrawing money from 1111v, you must make the request to a bKash, Nagad, or Rocket wallet registered in your own name. Withdrawals to a wallet registered in someone else's name are not possible. This rule ensures the security of your account and financial transparency. The minimum withdrawal amount is ৳1,000.
Withdrawal requests are generally processed within 1 hour. This speed applies to all mobile wallets — bKash, Nagad, and Rocket. However, it may occasionally take slightly longer if verification is in progress or there is a discrepancy in user information. In such cases, contact us directly via live chat.
Yes, but to withdraw bonus winnings you must first meet the wagering requirement. The wagering requirement for the 1111v welcome bonus is 15 times the bonus amount. For example, if you receive a ৳2,000 bonus, you must complete a total of ৳30,000 in bets before the bonus winnings become withdrawable. Once this requirement is met, the full winning amount can be withdrawn.
A pending status means your request has reached our system and is under review. In most cases it is completed within 1 hour. If more time passes, contact us via live chat or at [email protected] with your account ID and withdrawal details. Make sure your wallet number has been entered correctly.
Yes, the minimum withdrawal amount is the same across all payment methods — ৳1,000. The same rule applies to all three methods: bKash, Nagad, and Rocket. The minimum deposit amount is also ৳500 for all methods. This uniform rule makes it easy to choose any method.
VIP & Cashback
The biggest benefit of the 1111v VIP Club is the weekly cashback — meaning a set portion is returned to you based on your betting activity each week. Beyond this, VIP members may receive priority support, access to special promotions, and dedicated account benefits. The higher the tier, the greater the benefits.
There are four VIP tiers in total:
Bronze — weekly cashback up to 0.3%
Silver — weekly cashback up to 0.6%
Gold — weekly cashback up to 0.9%
Platinum — weekly cashback up to 1.2%
Cashback at every tier is added directly to your account.
Bronze — weekly cashback up to 0.3%
Silver — weekly cashback up to 0.6%
Gold — weekly cashback up to 0.9%
Platinum — weekly cashback up to 1.2%
Cashback at every tier is added directly to your account.
The key to advancing through VIP tiers is regular and active play. The more consistently you spend time on the platform and engage in betting activity, the sooner the opportunity to advance arises. The detailed criteria for each tier upgrade can be seen in the VIP section of your account. If in doubt, ask support.
At the end of each week, your total betting activity for that week is calculated and your cashback is determined. The amount calculated at the set rate (according to your tier) is credited directly to your 1111v account. This cashback can be used for play in the following week. This benefit is based on losses, so you get something back even during a tough week.
Under the VIP program rules, a tier may be re-evaluated if there is a prolonged period of inactivity or a significant drop in activity. However, for specific information about your current tier and situation, speak directly with our support team. Continuing to play regularly makes it easy to maintain your tier.
Verification & Documents
The easiest and most accepted document for identity verification is the National Identity Card (NID). A valid passport or driving licence can also be used. The document photo must be clear and readable — if any part is cut off or blurry, you may be asked to resubmit. The support team will let you know which document is most suitable at that time if needed.
Verification may generally be requested when making a large withdrawal for the first time, or to ensure the security of an account. In some cases a verification request may also come directly after account registration. This process is done to protect your account from fraud, so it is a positive step.
Verification is primarily for your own protection. It ensures that no one else can open an account in your name or withdraw funds you have deposited. It also plays an important role in preventing money laundering and maintaining a responsible gaming environment. Keeping all players' information secure is a priority at 1111v.
When verification is rejected, a message is usually sent explaining the reason. An unclear photo or submitting the wrong document are the most common reasons. In that case, take a clear photo of the correct document and resubmit. If the issue is not resolved, email [email protected] or explain in detail via live chat — our team will help you step by step.
Yes. All documents submitted to 1111v are stored securely via SSL encryption. Your personal documents are not shared with any third party — only authorized staff for the verification process can view them. Read our privacy policy for more details.
Have more questions? We are here
Our support team is ready to assist in Bengali and English, 24 hours a day, 7 days a week.
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